The information that “TryHost” collects in connection with the Services is hosted on servers located in India (IN) unless otherwise provided, and may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using the Services, you freely and expressly give “TryHost” your consent to export your information outside of the European Economic Area.
Who we are
TryHost Provides Web hosting, Email hosting, SSL Certificates, and related products and services, to businesses, individuals, non-profit organizations and others.
The information that we collect in connection with the Services is hosted on servers located in India. Your data may be processed or accessed outside of the European Economic Area countries by us or our service providers. By using the Services, you freely and expressly give us your consent to export your information and data outside of the European Economic Area.
The Information We Collect
We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.
Personal Information: The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, IP address, domain name, dates of service provided, types of service provided, payment history, manner of payment, amount of payments and date of payments. The financial information will only be used to bill you for the products and services you purchased by payment gateway company. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.
Customer Surveys: We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Personal Information: The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that you provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website and in connection with our services.
We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. We may also use the information you provide to email Company newsletters to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest.
Log Files: We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys: We may use the contact and other information provided to follow up with you to help resolve issues internally or with our third-party partners. For example, we may contact you based on their survey answers or to highlight certain changes we made in response to your feedback.
Partners and Sponsors: Some of our products or services are offered or promoted in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your TryHost account. For example, one of our partners may provide services to you based on links that you access from your control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by us.
Service Providers: We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys or run promotions. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Customer Surveys: We may share information obtained from customer surveys within the Company and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to you.
Sale of Business: If the Company is involved in a merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via email or a prominent notice will be placed on the website of any such change in ownership or use of your personal information as well as any choices you may have regarding your personal information.
Legal and Compliance Reasons: We may access, preserve and share your information with companies, organizations, governmental entities or individuals outside of the Company if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share your information as necessary to (i) establish or exercise our legal rights or defend against any legal claim including threatened claims involving the Company based on the anonymity of a domain name; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms of Service.
Correcting/Updating Personal Information: If your information changes, or if you no longer desire our services, we will endeavor to provide a way to correct, update or remove that your personal data in our records. In most cases, this can be achieved via our billing system or by emailing us at firstname.lastname@example.org
Public Forums: Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at email@example.com In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.
We use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask you to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
Changes to this Policy